5 Ways to Handle Difficult Conversations and Minimize Conflict and Tension

Holding employees accountable is without a doubt the single most important skill that a manager can have and, unfortunately, this is typically the one area that most managers struggle with. Inspecting what we expect and consistently letting your team know that you are actively watching their performance and conduct, and…...

What Makes a Great Boss?

So, what does make a great boss? Is your boss “The Good Shepherd” or maybe “The Devil Wears Prada”? While some employees may love their bosses – especially when some line managers are willing to go the extra mile for their employees: “My boss offered to skip an important meeting and loan me…...

Conversation Starters that Enable Conflict Resolution

A plan:Conflict is inevitable. Establish rules of engagement before conflict erupts.Lack of preparation exacerbates conflict.A clear path forward makes stressful situations less stressful.7 conversation starts:Develop a conflict-resolution-plan WITH your team, not FOR your team.Participation increases ownership. When emotion is high, ownership lowers finger-pointing and keeps everyone engaged.#1. How do you…...