5 Ways to Handle Difficult Conversations and Minimize Conflict and Tension

Holding employees accountable is without a doubt the single most important skill that a manager can have and, unfortunately, this is typically the one area that most managers struggle with. Inspecting what we expect and consistently letting your team know that you are actively watching their performance and conduct, and…...

What Makes a Great Boss?

So, what does make a great boss? Is your boss “The Good Shepherd” or maybe “The Devil Wears Prada”? While some employees may love their bosses – especially when some line managers are willing to go the extra mile for their employees: “My boss offered to skip an important meeting and loan me…...

Conversation Starters that Enable Conflict Resolution

A plan:Conflict is inevitable. Establish rules of engagement before conflict erupts.Lack of preparation exacerbates conflict.A clear path forward makes stressful situations less stressful.7 conversation starts:Develop a conflict-resolution-plan WITH your team, not FOR your team.Participation increases ownership. When emotion is high, ownership lowers finger-pointing and keeps everyone engaged.#1. How do you…...

5 Leadership Styles – Which Best Suits You?

Leadership styles:Commanders:Take charge and tell people what to do.Fit well in hierarchical organizations.Work best when roles are highly defined.Thrive when their expertise meets crisis or pressing challenges.Collaborators:Seek input and suggestions.Try to satisfy all parties.Make many decisions by consensus.Work well when time allows for their process to work.Fit well when teams…...

Why Teams Fail

Why teams fail: #1. Failure to give authority.Teams that lack authority are impotent advisers.Any team that needs permission from higher ups to complete its mission is doomed to irrelevance.#2. Failure to deal constructively with frustration, disappointment, and conflict.Relationships always deteriorate until we learn how to navigate and resolve dark emotions.Destructive…...