The COVID-19 pandemic has radically altered the business landscape. Many companies experienced anywhere from a 20 to 60 percent loss in revenue in 2020, and more than 14 million Americans either temporarily or permanently lost their jobs.

This pandemic has impacted every industry and every aspect of our lives. The 2020 word of the year was “pivot,” as we all scrambled to rapidly adapt. With continuing anxieties surrounding health and safety, job security, education disruption and financial strains, it is apparent that we can’t simply ignore the emotional fallout. Real change is required in the way we lead.

For so long, our idea of strong leadership has been shaped by strict delegation and direction, where managers lead the way and employees dutifully follow. As we continue to grapple with disruptions to our businesses and personal lives, this perception has evolved, as managers who remain effective have noticed a shift in what new leadership requires. We must reexamine the way we lead and redefine strength itself.

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