Key Management Skills for the Age of Remote Work

The COVID-19 pandemic has dramatically shifted the nature of daily work for millions of Americans. While working remotely was a privilege enjoyed by relatively few pre-pandemic, Gallup has reported that just over half of Americans were “always” working remotely in April 2020 during the height of COVID workplace restrictions. That proportion has fallen to about one-third, but that’s still significantly higher than the roughly 7% who had that option pre-COVID.

The shift to widespread remote work has certainly been a big change for employees, but what’s often overlooked is the major change this shift also represents for managers. Many managers are now not only working remotely themselves but also managing teams who are remote.

Managing from afar is different and requires different skills, strategies, and techniques. What skills do managers need more than ever in an era of remote work and why? How can they build or enhance these skills? In this feature, we provide some insight from industry experts.

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