The post-COVID-19 workplace will not look the same in every country or industry, but for many managers, the pandemic presents both challenges and opportunities. Managers will have to adjust their skillsets accordingly.

Many of the traits that have always been important for managers — empathy, clarity, authenticity, and agility — are even more crucial during this time of uncertainty and upheaval. Leaders have been challenged to maintain connection and a sense of belonging within their teams even when they cannot be in the same room together. As leaders begin to stage the return to work, they have an opportunity to leverage new insights and advancements developed during the past several months to reimagine the workplace, rather than attempting a return to business as usual.

“We certainly don’t want to just snap back to the way we were before,” said Karen O’Duil, FCMA, CGMA, financial controller at Walter and Eliza Hall Institute of Medical Research in Melbourne. “We want to build on this level of flexibility that accommodates everybody.”

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