You’ve seen the press about managers leaving companies because of their managers, not their jobs.

I’ve had two conversations this past month with two gentlemen who did this exact thing. The sad part is they both enjoyed their responsibilities and coworkers, but management and leadership were lacking.

A large part of Customer Experience work is focused on the internal customer experience. When coaching company leaders, I often remind them that if staff were to leave, they would likely find jobs very similar to the ones they currently hold. So, the work is to create the best employee possible to retain the best staff.

Why staff leave…

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