Why operations is the most important part of a hotel business

To succeed in hospitality, you need to focus on operations above all else. Operations is more important than sales, marketing, design, technology, or revenue management. Excellence in hotel operations means happier guests, better staff, and more profits for your investors. I learned this through working with tens of thousands of hotels around the world.

My career in hospitality started working the front desk at a small property on the California coast. From there, I built a hotel marketing website which eventually 70,000+ hoteliers used each month to learn how to increase demand for their properties. I wanted to learn about how to turn demand into revenue, so spent a few years at Duetto, a revenue management company co-founded by the former CTO of Salesforce.com. After that, I spent the past few years working with hotel owners and hospitality real estate investors at Juniper Square

Read the full article at: hoteloperations.com