Today’s customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher, 46% of customers expect companies to respond within four hours of their support request. What’s more, 12% of customers expect a response within 15 minutes. Unfortunately, many companies are…...
How to Build a Customer Success Team
Just like today’s business environment is unrecognizable compared to a decade ago, customer expectations have also changed. For many organizations, dedicated sales and support teams are no longer enough to provide customers with the kind of service they expect. Customer success teams also play an important role in delivering a…...
