ISC’s team of SOFTWARE RECRUITERS has been engaged to identify a Product Support Specialist – Desktop Management to work virtually in the Toronto, Canada area.

We are seeking someone to support customers via email and over the phone for a Windows Desktop Management product. The product uses (mostly) Group Policy to deliver settings, so Active Directory and GPO experience is a must, MDM experience is helpful.

Must have solid internet access, phone access, and home office. You will receive all the training necessary!
Rockstar troubleshooting skills are a must!

Responsibilities for the Product Support Specialist – Toronto

• Perform “Quickstart” installations or live demos for prospects via phone or GotoMeeting
• Prospects are scheduled by the sales team and you will be given instructions to prepare for your call
• Ensure the product is working before the call is finished
• Perform email based tech support for customers
• Read product’s log files and discover what it is and what it isn’t doing
• Create “how-to” videos to send to customers
• Remote control of customer’s machines, troubleshoot the product, and resolve the issue
• Perform testing of the product and report bugs as necessary

Requirements for Product Support Specialist – Toronto

• Minimum of 4 years of experience
• Must have exceptional phone, email, and web customer service skills
• Excellent land line phone or VOIP phone, no cell phones
• Must be able to respond fast when there is a concern – must be passionate about solving problems
• Windows Desktop troubleshooting skills must be a 10!
• Experience with Active Directory and Group Policy is required, MDM is a plus
• Experience with App-V, Citrix, VMware Workstation is a big plus!

$90-130k based upon experience

Click here to apply ONLINE

Please contact Kara Onorato – – 877-316-6249 to discuss further.
We gladly pay $500 for referrals that result in a hire. All referrals are confidential.