Digital banking – nice to have, or essential?

Times of crisis force us to adapt, to take new and different approaches – and to question the existing ones in order to survive.

The savings and loan collapse of the 1980s, the 9/11 attacks on New York, the sub-prime mortgage crisis were all pivotal moments that caused radical rethinking of not only business processes but technology and the way we rely on it.

As a crisis, today’s pandemic is exceptional. It is rapidly rewriting the rules for business processes, customer engagement and technology to, in many cases, limit or dispense with human contact.

In the financial services sector, this transformation has been the driving force behind major technology investments in recent years. A much greater focus has been placed now on digital technologies to ensure business continuity, not only during this crisis, but well into the future.

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