Culture: Master the human element of employee experience 

The current emphasis among business leaders on shifting corporate culture isn’t merely about culture for its own sake. Rather, these leaders recognize that culture defines the employee experience (EX) on the job. Culture helps employees connect with the organization’s greater goals and feel a sense of identity and meaning in their work. In short, it determines their level of engagement and, ultimately, their success.

Employee Experience, Culture & How They’re Related

What exactly is “employee experience”? According to Denise Lee Yohn, author and expert in brand leadership, EX comprises the sum of everything an employee experiences throughout his or her connection to the organization—every employee interaction, from the first contact as a potential recruit to the last interaction after employment ends.

Too often leaders focus on well-being or career path as the sole driver of EX, without taking into account the co-mingling levers of corporate culture that shape an employee’s lived realities at work. MIT’s CISR research confirms that the definition of EX is changing with our digital landscape, which allows companies to re-imagine work and workplace culture.

A recent Glassdoor study reveals culture’s crucial role as a driver of employee satisfaction. After controlling employee ratings for business outlook, career opportunities, culture and values, compensation and benefits, senior leadership, and work–life balance, the research showed culture and values scoring as much more important for job satisfaction—and the overall experience—than compensation and work–life balance.

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