Tough and mean are two different things. Mean is uncaring.

You don’t have to choose between a caring heart and tough decision.

Source - Read More at: leadershipfreak.blog

Who else besides me wants to print and FRAME this for future reference? 

Better yet, maybe a pocket sized edition that can be laminated would make sense. 

So important to learn how to set boundaries and saying no on occasion  is a part of life.

Learn how to be comfortable saying no so that both you and the person making the request can walk away feeling okay.